AI Skills for Customer Support Teams

Lesson 1 - Meet Claude

What Claude is and why it works the way it does.

Lesson 2 - Set Up Your Workspace

Create your account and get comfortable fast.

Lesson 3 - Your First Conversation

Send a prompt and read the response well.

Lesson 4 - Claude on Every Device

Use Claude on desktop, mobile, and the web.

Lesson 5 - Build Your First AI App

Ship a small working tool in one sitting.

Lesson 6 - Files, Images & Voice

Bring documents, screenshots, and speech into Claude.

Lesson 7 - Habits for Dependable AI

Simple routines that keep your results consistent.

Lesson 8 - Common Beginner Mistakes

The traps that waste time - and how to skip them.

Lesson 1 - Why Prompting Is a Skill

What separates a vague prompt from a great one.

Lesson 2 - The Four Ingredients

The framework behind every reliable prompt.

Lesson 3 - Give Claude a Persona

Set a role and expertise to sharpen answers.

Lesson 4 - Context That Changes Everything

Feed Claude the background it needs.

Lesson 5 - Format and Constraints

Ask for the exact output you want back.

Lesson 6 - Iterate to a Great Result

Refine an answer instead of starting over.

Lesson 7 - Reusable Prompt Templates

Save the prompts that work and reuse them.

Lesson 8 - Build Your Prompt Library

Assemble an organized, personal prompt collection.

Lesson 1 - AI in Your Working Day

Spot where Claude saves the most time.

Lesson 2 - Email, Faster

Draft, reply, and clear your inbox with Claude.

Lesson 3 - Summaries That Land

Turn long documents into clear takeaways.

Lesson 4 - Meeting Prep & Recaps

Walk in ready and leave with action items.

Lesson 5 - Research Without Rabbit Holes

Gather and structure information quickly.

Lesson 6 - Working With Data

Read spreadsheets, spot trends, explain numbers.

Lesson 7 - Notes & Knowledge Capture

Keep what you learn organized and searchable.

Lesson 8 - Write in Your Own Voice

Make Claude sound like you, not a robot.

Lesson 9 - Your AI Work Routine

Build a daily AI habit you actually keep.

Lesson 1 - What Are Claude Projects

When a Project beats a one-off chat.

Lesson 2 - Create Your First Project

Set one up from scratch, step by step.

Lesson 3 - Custom Instructions

Teach a Project exactly how to work.

Lesson 4 - Add Knowledge Files

Give Claude your documents to work from.

Lesson 5 - Connectors & Integrations

Link the apps your work already lives in.

Lesson 6 - A Project for Real Work

Build a Project around one repeating task.

Lesson 7 - Sharing & Collaboration

Use Projects together with your team.

Lesson 8 - Keep Projects Up to Date

Maintain accuracy as your work changes.

Lesson 1 - What Is a Claude Skill

Packaged instructions you can run on demand.

Lesson 2 - Skill, Prompt or Project

Pick the right tool for each job.

Lesson 3 - Build Your First Skill

Turn a repeated task into a reusable Skill.

Lesson 4 - Design Inputs and Outputs

Make a Skill simple and predictable to run.

Lesson 5 - Test & Refine a Skill

Make it reliable before you depend on it.

Lesson 6 - A Toolkit of Skills

Combine Skills into a working personal system.

Lesson 7 - Skills Workshop

Ship three Skills you will actually use.

Lesson 1 - Design With Claude

How far AI takes a non-designer.

Lesson 2 - From Brief to Concept

Turn a short brief into a clear direction.

Lesson 3 - Build a Pitch Deck

Generate a clean, persuasive presentation.

Lesson 4 - Design a Landing Page

Lay out a page built to convert.

Lesson 5 - A Mobile App Prototype

Mock up a working mobile screen flow.

Lesson 6 - Keep It On-Brand

Hold color, type, and layout consistent.

Lesson 7 - Iterate on Feedback

Revise your designs from real comments.

Lesson 8 - Design Project

Deliver one polished asset end to end.

Lesson 1 - Vibe Coding, Explained

Build software by directing Claude.

Lesson 2 - Your First Working Tool

Ship a small app without writing code.

Lesson 3 - Read Code With Claude

Understand what code does in plain English.

Lesson 4 - Fix What Breaks

Diagnose and repair errors with Claude.

Lesson 5 - Add New Features

Extend a tool one improvement at a time.

Lesson 6 - Connect Data & APIs

Make your tool do something genuinely useful.

Lesson 7 - Publish Your Tool

Get your project online for others to use.

Lesson 8 - Code Project

Build and launch a working tool from scratch.

Lesson 1 - Extended Thinking

Get Claude to reason through hard problems.

Lesson 2 - Write System Prompts

Set durable rules for how Claude behaves.

Lesson 3 - Structured Data & Output

Get clean, predictable formats every time.

Lesson 4 - Chain Tasks Together

Break big jobs into reliable steps.

Lesson 5 - Handle Long Documents

Work with large amounts of context.

Lesson 6 - Quality & Fact-Checking

Catch and prevent AI mistakes.

Lesson 7 - Responsible AI Use

Privacy, accuracy, and keeping a human in the loop.

Lesson 8 - Become the AI Specialist

Bring it all together into expert work.

Lesson 1 - Ways to Earn With Claude

The realistic income paths, compared.

Lesson 2 - Choose Your Niche

Pick a service and audience you can win.

Lesson 3 - Package Your Service

Turn skills into a clear, sellable offer.

Lesson 4 - Price Your Work

Set rates around the value you deliver.

Lesson 5 - Find Your First Clients

Where to look and how to reach out.

Lesson 6 - Deliver Paid Work

Run a client project from start to finish.

Lesson 7 - Scale Your Income

Repeat, raise rates, and grow from here.